3 Messages
Voice Service in Bridge Mode
Our landline phone worked fine with the XB8 until I switched into bridge mode to use a Deco mesh system. Now, the phone doesn't get a dial tone. I have it connected to port 1 and have rebooted the XB8 several times. Per multiple posts in this forum, voice should still work. What is the solution?
EG
Expert
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111.7K Messages
2 days ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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417 Messages
2 days ago
Hello user_1kr18d this should still work. We can help run some troubleshooting to see what's going on since the reboots didn't restore it. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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