Visitor
•
8 Messages
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message.
I have spent two days traveling back and forth to the Xfinity store, hours on the phone with tech support. The final answer as unbelievable as it sounds is they can't fix it.
I don't know if I should laugh or cry!
It must have been utterly embarrassing to have to tell me nothing could be done.
I was recently without internet for 5 days, it took that long to get service to fix a small wire on the pole.
My voice mail is critical
XfinitySeth
Official Employee
•
1.3K Messages
17 hours ago
Happy Wednesday user_ynbsxd 👋 I appreciate you stopping by to let us know about the trouble you're having in getting your voicemail service active! More than anything we appreciate you getting started as a member of the Xfinity Mobile family, and with the voicemail service being as crucial as it is I definitely want to make sure you can get things setup the way you need.
For modern smartphones, your voicemail service is traditionally handled through the device itself. Do you mind sharing what kind of phone you have?
12
0
user_ynbsxd
Visitor
•
8 Messages
5 hours ago
I work today until around 5pm. I will message you as soon as I get home.
Thank you!
1
0