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user_8rxw0e
1st Topic

3 Messages

Monday, December 18th, 2023 6:40 PM

Closed

Visa Prepaid

I got a visa prepaid for bringing my own device to xfinity mobile but I brought two devices, shouldn’t i get a $200 visa prepaid not a $100 prepaid?

Question

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Updated 

2 years ago

117

2

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XfinityEmilyB

Official Employee

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2.2K Messages

2 years ago

Welcome to our Community Forum, @user_8rxw0e! I definitely want to make sure you're rewarded for all the eligible devices you brought over to the Xfinity Mobile family :). Have you checked the status of your rewards here?

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user_8rxw0e

3 Messages

Yes i did. It says only $100 but by how it was worded it is every device you bring not just overall. 

2 years ago

0

XfinityAdrienne

Official Employee

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1.3K Messages

Thank you so much for clarifying that for us @user_8rxw0e! When did you complete the bring your own device? I will likely show up in $100 Visa Gift Card for each device totalling $200. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_8rxw0e

3 Messages

Active on September 9th 2023

2 years ago

0

XfinityJohnG

Official Employee

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1.9K Messages

Thank you for reaching back out @user_8rxw0e. Did that website show what your reward status was, and what you were eligible for? You can also check o your specific Mobile rewards with our Mobile experts at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

HarlyGuy

1 Message

2 years ago

I received my Visa gift card for $100 and the sticker says to go to www.mycardintel.com/xfinitymobile to activate, it does not work. I called the phone number and it keeps going to a person trying to sell me medical devices. I tried a couple of time to make sure had the correct number and same issue.
Why have you made this so difficult?
 
Rory Whitehead

1

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CCDanielB

Official Employee

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252 Messages

@HarlyGuy Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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