Hello, @Eloisevaughanwifi! Can you provide the community with more detail about the $75 prepaid card such as the promotion it offered? Typically, gift card offers eligibility requires 90 days of good standing service (no downgrades or disconnects) and service installed within 30 days of the order date. Once processed, it may take an additional four to six weeks to be mailed. You can expect to receive the prepaid card within 16 to 18 weeks from your installation date. Also, have you visited our Xfinity Incentive Tracker https://xfinityincentivetracker.com/ to view your status?
XfinityThomasC
Official Employee
•
3.2K Messages
3 years ago
Hello, @Eloisevaughanwifi! Can you provide the community with more detail about the $75 prepaid card such as the promotion it offered? Typically, gift card offers eligibility requires 90 days of good standing service (no downgrades or disconnects) and service installed within 30 days of the order date. Once processed, it may take an additional four to six weeks to be mailed. You can expect to receive the prepaid card within 16 to 18 weeks from your installation date. Also, have you visited our Xfinity Incentive Tracker https://xfinityincentivetracker.com/ to view your status?
0