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user_cbe8c7
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Visitor

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4 Messages

Friday, July 15th, 2022

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visa prepaid card not working

I received my gift card 11/21 and since then I have tried using it online, at the gas station ( pre-paying for gas inside ) as well as other various stores. All have rejected by card. As of this point I have one month left to use my $200 gift card but after contacting the company about the status of my card they claim there is a block on the card and try back in 24hours. I did that with the same result. I attempted to contact someone at xfinity but with their automated system it its almost impossible to get anything resolved. I am certain my response to this will be to direct me to another automated system that will be another dead end. I just want to resolve this issue and get the $200 that was promised me when signing up for service thru xfinity. 

Question

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Updated 

3 years ago

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EG

Expert

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112.2K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCAlisha

Problem Solver

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571 Messages

3 years ago

Hello, @user_cbe8c7! We really appreciate you taking the time to reach out to us through our Community Forum page! I am very sorry to hear of the troubles you have had with using the Visa gift card. I would like to take a closer look with you. Just to confirm did you already reach out to our Xfinity Rewards team through our website here: https://comca.st/3PbgsuQ 

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user_cbe8c7

Visitor

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4 Messages

3 years ago

I did and have yet to receive a response. This card will soon expire. 

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XfinityRaul

Official Employee

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2.1K Messages

I appreciate you doing everything on your end to getting this gift card to work/replaced. Don't worry about the card expiring, @user_cbe8c7. You're definitely in the right place to getting this taken cared of. We most likely will need to have the card replaced by our Rewards team.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_cbe8c7

Visitor

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4 Messages

Hello, I tried but your name did not come up. Do you need to be online in order for me to send you a message? 

Side note, I called the number on the card again this morning and it still states that there is a hold on the card. 17 days later! 

3 years ago

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CCOtto

Problem Solver

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497 Messages

Can you please try sending me a DM?

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

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user_cbe8c7

Visitor

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4 Messages

Thank you, just sent. 

3 years ago

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user_42ff92

Visitor

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1 Message

3 years ago

I am having this issue as well I just got my card today 

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CCAnna

Problem Solver

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874 Messages

Hi @user_42ff92, thank you for taking the time to reach out to us over Xfinity Forums. Our team would be happy to help you with the Visa gift card. First, have you followed the activation process? Your card will come with a sticker on the front of the card with activation instructions. If you do not see this sticker you can check the back of the card for a contact phone number, and you can reach out to Visa to activate your card.

 

If you have additional questions about the card in general, this site will provide you a list of commonly asked questions https://www.xfinity.com/mobile/support/article/faqs-visa-prepaid-card-offers?linkId=163501937

 

If you are unsure of the balance on the card click this link and follow the prompts https://www2.consumercardaccess.com/main/xfinity/Home?linkId=163501938

 

If you still have questions or concerns, please don't hesitate to reach out to us. Our team will be on standby. 

 

 

I no longer work for Comcast.

3 years ago

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user_g4444s

Visitor

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1 Message

3 years ago

Hi, 

My Xfinity $100 promotional gift card is also not working. It expires soon. I've tried it on several different websites. Please help.

Thanks,

<Edited: PII>

(edited)

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XfinityRay

Official Employee

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3.1K Messages

Hello, @user_g4444s. We would be happy to help with the gift card. This is a great time of the year to use it! I know you said it is almost expired. Are you getting a specific message showing why the card is not working such as it is expired already? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_c2580a

Visitor

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1 Message

3 years ago

Same here.  My card keeps getting declined for online purchases as well as in person shopping.  I have activated it.  Online shows a balance of $100..  Xfinity is sending me a new card (7-10 days).  I'll update if this fixes the problem. 

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CCGina

Official Employee

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800 Messages

Thank you for letting us know, @user_c2580a! 

 

We would really appreciate an update if you are able, it's really helpful to our forums! Thanks so much for your participation and for being our customer! 

I no longer work for Comcast.

3 years ago

0

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