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1 Message

Wednesday, April 19th, 2023 4:08 PM

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Visa Prepaid Card Expired Before Use

Hello, I was wondering how do I go about replacing an expired prepaid card? It has never been activated or used.

Official Employee

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974 Messages

2 years ago

Hi there, @Kurapika86, thank you for taking the time to reach out to us through our Xfinity Forums. I understand you are reaching out to replace a Visa Prepaid card that has not been used. To get started, please send us a direct message with your full name and service address.

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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