1 Message

Thu, Jun 23, 2022 10:30 PM

Visa gift card never used but expired.

I have a visa gift card that was issued to us that expired last year and was never used. I don't believe. Is there any way to look up the balance and get a new cars issued?? 


Official Employee


560 Messages


Hi @user_2cbf5f


We'd be glad to see about getting the Visa reissued :) To start, please send us a direct message, using the following instructions:


(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:



or https://comca.st/3QJDmdH

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3OE15du for an example.


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