1 Message
Visa gift card expired
Hello! We were given a promotional visa gift card last year. We had a new baby and then moved to another state and in all the chaos it had expired when we went to use it. I think we bought a cup of coffee with it and nothing else. Is there any way we can get a new card with the remaining balance?
XfinityJustinC
Official Employee
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1.3K Messages
1 year ago
Hello, user_vr4sfx thank you for taking time out of your day to create a post, you have contacted the right place in regard to the expired gift card. I'll be able to create a ticket for our awesome Visa prepaid experts to help get this resolved as quickly as possible.
If you ever don't have time to reach out to us in the future here, there is the option to message this great team at the incentive tracker website: https://www.xfinityincentivetracker.com/track.
Since I will need to gather some information to create the ticket that we don't want in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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