Visa Gift Card Expired

Hi,

I received a Visa Gift Card from Xfinity as a reward for signing up as a new customer last year, but it expired in late 2023. I have not used any of the funds on the card so far, it still has the full $200 on it. Can I please get assistance in requesting a replacement card? I have seen other customers on this forum successfully resolve this issue.

Thank you!

John

Responses

XfinityChristy

Official Employee

•

2.1K Messages

1 year ago

@johngim3 Thank you for reaching out via our Xfinity Forums Community. To take a look at the prepaid gift card status and see about getting you a replacement please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

johngim3

Visa Gift Card Expired

XfinityChristy

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