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user_374d7d
1st Topic

Visitor

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3 Messages

Wednesday, February 23rd, 2022 4:57 PM

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Visa Debit card expired - never been used

I received a VISA debit card with xfinity mobile sign up and attempted to use it about a year ago - went to use it again today and noticed its expired now - man that was quick.  How can I get this resolved? 

Question

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Updated 

3 years ago

873

2

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Thank you for bringing this to our attention. I can understand the concerns when you have a gift, and find out it is expired. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. 

 

We make it easy to reach our amazing Mobile teams, using the methods listed below. 

If you need additional support we are here 24/7. 

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user_374d7d

Visitor

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3 Messages

@XfinityBrandon​ That is ABSOLUTE NIGHTMARE!!!!  The number is an automated phone system that makes me want to punch puppies! When they finally do answer - I think they live in a cave in some foreign land and don't understand most of what I am asking.   And the texting is even worse.  I obviously came here for real assistance.....   

3 years ago

0

CCBrandon1

Problem Solver

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770 Messages

3 years ago

Oh no! Please, check out our community guidelines to ensure you are providing the best experience to our users.

 

My first suggestion is for you to speak with the card issuer, Visa, and let them know the card is expired, and request a replacement. Let me know what the outcome was.

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user_374d7d

Visitor

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3 Messages

@XfinityBrandon​ Strike 2 Brandon!   Already tried that.    What is the point of this forum if you keep referring me to call other places?

3 years ago

0

CCBrandon1

Problem Solver

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770 Messages

That is great to read you already attempted to speak with Visa. It is very helpful to know all the steps taken, and suggestions to other possibilities. This is an open forum, and positive contribution is required to be successful. We appreciate your patronage. 

 

Let's take a closer look. Please send a private message to me to get started.

(The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)

Click the Private Message icon

Click the New Message icon

This will give you an empty "To" line. Type in "Xfinity Support" and then select Xfinity Support from the list. 

I no longer work for Comcast.

3 years ago

0

Again

Expert

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31.5K Messages

@user_374d7d​ The first time you tried to use the card was it successful? [you used the word "attempted", so it's not clear whether you were able to use it or not.]  If you were able to use the card the first time, and then found out the second time it had expired [they have a six month expiration date] you won't be able to get a new card with the balance.  If you weren't able to use the card the first time you might be able to get a replacement, and if so, remember, there is a six month expiration date which should be shown on the card.

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3 years ago

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