1 Message
Visa card
I was offered a Visa card with sign up last update I got said that it would be sent in the mail now the incentive tracker doesn’t work and I still haven’t received anything what is going on Xfinity?
1 Message
I was offered a Visa card with sign up last update I got said that it would be sent in the mail now the incentive tracker doesn’t work and I still haven’t received anything what is going on Xfinity?
XfinityDilary
Official Employee
•
2.1K Messages
1 year ago
Hello, @user_bybvgc. Thanks for posting on our community forums for assistance. I'm sorry to hear about the visa card tracker not working. We'd be happy to check the account and get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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