Hello, @user_7qmbek thank you for reaching out over Xfinity Forums. I completely understand wanting to get a virus removed from your mobile device, and wanted to help get the proper expectations set up that our team doesn't have access to remotely access your device to remove anything. I'd definitely like to see if I can help walk through how to remove a virus from a mobile device and had a couple of questions when you have time to answer:
- Is the device associated with a Xfinity Mobile account? - What type of device is it?
XfinityJustinC
Official Employee
•
2.5K Messages
4 hours ago
Hello, @user_7qmbek thank you for reaching out over Xfinity Forums. I completely understand wanting to get a virus removed from your mobile device, and wanted to help get the proper expectations set up that our team doesn't have access to remotely access your device to remove anything. I'd definitely like to see if I can help walk through how to remove a virus from a mobile device and had a couple of questions when you have time to answer:
- Is the device associated with a Xfinity Mobile account?
- What type of device is it?
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