Visitor
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1 Message
Virtural assistant and more
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WHY do you waste our time with virtual assistant????? It completely ignores what we type!!!!! Virtual assistant could not help me but when I asked to speak to live person it would not connect me. I am at the point now where I am so ready to be done with xfinity!!!
2
I want an update on tkt# [Edited: "Personal Information"] regarding my husband's Xfinite email. There have been no emails since March 9th. His email is [Edited: "Personal Information"] Deceased since Jun12/25; I want the account left open for at least one year to catch any emails that may be of importance.
3
Did I mention how passionately I HATE HATE HATE that stupid, useless bot! Obviously very few reps to develop any sort of useful responses! GET RID OF IT!!!!!
XfinityAmira
Official Employee
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4.8K Messages
6 hours ago
Hi user_zc4rtv! Thanks for taking the time to visit and reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. So that we can better assist you with this email concern, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_7m15pq
Visitor
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6 Messages
2 hours ago
You didn’t know this? It’s impossible to get any satisfaction out of that service. I have been screaming at the top of my head because I ask for a live agent 33 times and they repeatedly run the same script. “What do you have a problem with”. It is so aggravating and they don’t seem to care along with the fact that when you call and actually get a human being they disconnect you if they don’t like that you’re frustrated from chatting 33 times. Today five people hung up on me intentionally because I started the conversation with “I know it’s not your fault but I’m really aggravated. “ and then click they literally hang up on me. I am so done with this [Edited: "Language"] but I can’t get Verizon because they don’t have service in my area. Complaint to the FCC that I am fed up and it just [Edited: "Language"] because there’s nothing we can do about it. !!!!!!
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