Visitor
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1 Message
Virtural assistant and more
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WHY do you waste our time with virtual assistant????? It completely ignores what we type!!!!! Virtual assistant could not help me but when I asked to speak to live person it would not connect me. I am at the point now where I am so ready to be done with xfinity!!!
2
I want an update on tkt# [Edited: "Personal Information"] regarding my husband's Xfinite email. There have been no emails since March 9th. His email is [Edited: "Personal Information"] Deceased since Jun12/25; I want the account left open for at least one year to catch any emails that may be of importance.
3
Did I mention how passionately I HATE HATE HATE that stupid, useless bot! Obviously very few reps to develop any sort of useful responses! GET RID OF IT!!!!!
XfinityAmira
Official Employee
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4.7K Messages
3 hours ago
Hi user_zc4rtv! Thanks for taking the time to visit and reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. So that we can better assist you with this email concern, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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