Visitor
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6 Messages
Virtually no internet service for a week
My service at <Edited: Personal Information> has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenance-ticket number, the precise classification of the work, the scheduled completion date for the entire neighborhood project, the current field-operations ETA, and whether additional outages are expected after today. Please escalate this to plant maintenance or local field operations rather than simply performing modem resets.
XfinityRay
Official Employee
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4.2K Messages
17 hours ago
Hello, @user_j2hwt8! Thanks for taking the time out of your day to reach out about your service. Sounds like some great work is taking place in your area! We see the same message you do regarding area interruptions or work. The team will get that completed as quickly as possible, no further steps are needed. I understand when it takes more than one day it can be frustrating to get through. It will be worth it once they are done so you get faster upload speeds. You can see more about our network enhancements here, https://www.xfinity.com/network.
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