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user_ypwcgk
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7 Messages

Tuesday, April 14th, 2026 8:39 PM

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Virtual Prepaid Mastercard

I received an email saying Xfinity was giving me a $200 Virtual Prepaid Mastercard and I need to activate it.  Is this a scam?

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2 hours ago

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XfinityQue

Official Employee

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565 Messages

3 hours ago

 

user_ypwcgk, hello there and thanks for reaching out. I understand your concerns - especially ensuring it is accurate. Can you share the email that you received that email from? 

 

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user_ypwcgk

Visitor

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7 Messages

I forwarded the email to Community Mailer.

3 hours ago

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user_ypwcgk

Visitor

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7 Messages

It came from yourcard@incentive-tracker.xfinity.com

2 hours ago

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XfinityQue

Official Employee

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565 Messages

 

user_ypwcgk, ok - thank you for sharing. Yes, that is a legit email. It seems as if you acted on a promotion. That email ends in xfinity.com, so that is great news. Do you have any other questions or concerns for us? 

 

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2 hours ago

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user_ypwcgk

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7 Messages

Great!  Thank you for confirming.  I appreciate your help.

2 hours ago

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