Virtual prepaid gift card

Great question @user_xfs0rv Were you expecting a prepaid gift card? I would start by checking the link: https://www.xfinityincentivetracker.com/track for the status of an incentive attached to an account. From what I can see it is an email you should have been expecting. I would also love to check for new promotions for your account to save you monthly too! 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message