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user_frip5q
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7 Messages

Thursday, August 22nd, 2024 12:24 AM

Virtual prepaid card

I’m military verified and it’s been 16 weeks and I still have not received my Xfinity $180 virtual prepaid card. 
is it a scam or something because I have not heard anything back from Xfinity

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29 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

3 months ago

 

user_frip5q Hello! Thanks for reaching out to us over our Xfinity Community Forums about your Military Appreciation offer. I would be reaching out as well! We have a great tracking system that will let you know the status of your offer. Just head to the Xfinity Reward Tracker, and enter in your Xfinity account number. 

 

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user_frip5q

7 Messages

Ummmmmm I DID TRACK

IT.. and have BEENTRACKING it and it’s no update!!!’ It said by July 24th well

its almost a month after July  24th 

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3 months ago

0

XfinityMartyR

Official Employee

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1.5K Messages

Thank you for letting us know, user_frip5q. I'm glad you have been using the tracker to keep an eye on it. We can take a closer look for you, and reach out to our Value Add Team for a status. Please send us a direct message. 

 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

0

user_a40604

Visitor

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6 Messages

@XfinityMartyR​ there is no card number on the tracking page

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2 months ago

0

user_gaazux

3 Messages

@XfinityMartyR​ I also did not receive mine yet and it was issued on Aug. 22, 2024

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2 months ago

0

XfinityAmandaB

Official Employee

 • 

1.6K Messages

 

user_gaazux Once your status has been confirmed expect an email with your virtual prepaid card within 14-16 weeks. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_lbgo1n

2 Messages

3 months ago

The link provided in the email to activate the prepaid card does not work. Could you please provide an actual link that works. 

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_lbgo1n. I was able to pull up the link on our end, have you attempted to clear cache and cookies? Also, have you attempted in another browser? We recommend Google Chrome to access it. Just in case, here's the link once more. 

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3 months ago

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user_lbgo1n

2 Messages

I can pull up that link. I’m trying to open the link to activate the virtual prepaid card. The link in the email and below doesn’t work even on chrome.

https://xfinity.myprepaidcenter.com/

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3 months ago

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XfinityRaul

Official Employee

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1.6K Messages

@user_lbgo1n Thanks for trying a different browser. Were you able to clear out your cache and cookies? How about a different device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_ea9cjv

1 Message

I’m having the same issue with activating the virtual card. The link does not work and the phone number given will not connect you to a human. It just asks irrelevant questions. Please provide a good phone number or url that works. 

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3 months ago

0

Again

Expert

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31K Messages

@user_lbgo1n​ 

I can pull up that link. I’m trying to open the link to activate the virtual prepaid card. The link in the email and below doesn’t work even on chrome.

https://xfinity.myprepaidcenter.com/

It works for me in Firefox.  Did you get it to work?  Do you have https:// blocked in your browser?  Check your settings.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 months ago

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user_gaazux

3 Messages

2 months ago

I was supposed to receive a $180.00 prepaid card for being a veteran, it was issued on Aug. 22 2024. I kept checking my email but so far it has not come. .Is this some type of scam or can something be done abiut it. I have contacted your support but they keep saying they need more information. Is this how you treat our veterans?

5

XfinityAmandaB

Official Employee

 • 

1.6K Messages

 

user_gaazux Since your military service information is private we do have a special team that processes that information to keep it secure for you with that calling normal support we would not have much information on what additional information would be needed. You can call the team directly at  1-800-948-8174 to find out more about what's needed.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_frip5q

7 Messages

I received mine literally 16 weeks from the day verified.. for you, Aug 22nd will be around Dec. 12th you shoukd get it.. it’s DEFINTELY not a scam. I got mine & used it 

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2 months ago

0

XfinityMarcus

Official Employee

 • 

988 Messages

user_frip5q thank you for using the Community Forums to reach out today. Thank you for your military service, we would be happy to ensure you receive the prepaid card you are looking for. The last thing I would want is a promised reward not to be honored. Have you already submitted a ticket request in relation to the gift card?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_gaazux

3 Messages

@XfinityAmandaB​ It is still going on with the runaround. Have been in contact with the BHN cardholder service but all they want is just more and more info, It is ridiculous already 

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29 days ago

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XfinityAmandaB

Official Employee

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1.6K Messages

 

user_gaazux I do apologize but we do not have any access to either your verified military information or the gift card options from here. Since your military status information does have to be verified if they are asking for more information I would not be able to override the needed information for verification.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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user_488cd7

Visitor

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2 Messages

29 days ago

We were told ours was issued on August 29  but never received it. After hours on the phone and emails, we were told they found our card and sent an email with a link to verify so we could access the card. But the link says cannot connect to server! So I am starting to wonder if the company Xfinity hired to do this is running a scam.

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