Virtual gift card was apparently emailed but I never received it

user_44d128 We can definitely help you! Once a gift card is processed, it can take up to a few weeks to deliver. I am happy to check the status for you. Please send a direct message with your name and address, thanks! 

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.