1 Message
Virtual credit card
I made an error when trying to get the virtual credit card. I did not get the credit card info before exiting and as a result I am now unable to access it as it says I’m already verified.
1 Message
I made an error when trying to get the virtual credit card. I did not get the credit card info before exiting and as a result I am now unable to access it as it says I’m already verified.
XfinityDilary
Official Employee
•
1.7K Messages
14 days ago
Hey there user_818p1m! Thanks for reaching out to our Community Forums for assistance with your virtual card. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
user_vapusw
1 Message
6 days ago
Cannot find a link to update credit card information [Edited: "All Caps"]
(edited)
1
0