Hello @user_9k10j8, Thank you for bringing this to my attention. I'm sorry to hear that you haven't received your payment yet, especially since the tracker shows it was sent. Have you checked your spam? Once your prepaid card is ready, the email is sent to the email address associated with your Xfinity account. This email includes a link to the registration website. On this website, you’ll be able to check your balance, download the card to a virtual wallet, or convert it to a physical card.
@user_9k10j8 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityQuemekia
Official Employee
•
650 Messages
6 hours ago
Hello @user_9k10j8, Thank you for bringing this to my attention. I'm sorry to hear that you haven't received your payment yet, especially since the tracker shows it was sent. Have you checked your spam? Once your prepaid card is ready, the email is sent to the email address associated with your Xfinity account. This email includes a link to the registration website. On this website, you’ll be able to check your balance, download the card to a virtual wallet, or convert it to a physical card.
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