Visitor
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1 Message
Virtual Assistant/Customer Service
I don't understand the purpose of a "virtual assistant." No matter how the question is asked "it," it doesn't have an answer. I specifically wanted information regarding the current promotion regarding the 5 years price hold, or whatever it's called. I can't get a live person because the option to doesn't fit my need. [Edited: "Inflammatory"] Virtual Assistants are such a joke and so frustrating! I have NEVER had anything nice to say about this outfit because of the high cost of the service and the lack of a REAL Customer Service Department!! I have tried to get through the options multiples times and it [Edited: "Language"]!
XfinityRichard
Official Employee
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2.7K Messages
3 hours ago
Hi there, @user_a8tida ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to get the information you need. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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