Visitor
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4 Messages
Viewing plans
Why is there no option to view plans and packages unless you are a new customer?
I read another post and did what you advised. The link didn’t show my personal channels. It only gave me a listing of all the channels available.
I went on the change my plan and it said I could not ~ I would have to call.
I would like to see all available plans along side my plan with prices. I believe this is my right as a customer.
also, why aren’t we receiving the full MSG credit?
XfinityEricB
Official Employee
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3.2K Messages
4 years ago
Let's take a look at your account, and I'll be able to provide you more accurate information once I can see what you currently have. Can you send us a private message with your full name, name of account holder (if different), and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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