Visitor
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8 Messages
Veteran Promotion not being honored
Hello. When i signed up, as a veteran I was given a discount of the free phone charge for 24 months. This issue is still ongoing and I have been trying to get this resolved. My last communication was with Customer Relations and I was told to give it 1-2 bill cycles. I did that and the promo still is not on the account. I would like this honored or to be given a credit for the amount that the promotion should have given me. I tried responding back to the Customer Relations emails but I just get an email back telling me my cases is closed. I have had many cases that are closed, but still it has not been resolved
Community Best Answer
XfinityThomasC
Official Employee
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3.8K Messages
2 months ago
Hello, @user_oclo48 to assist with your veteran promotion please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_ldtd1z
Visitor
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2 Messages
3 hours ago
I'm not getting my veteran discount. My bill is going up and up and up.
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