Very upset with Xfinity and their customer service

We received a text message from Xfinity saying 

And I quote:

To help you stay connected, xfinity recently applied a one time credit to your account towards any balance owed. If you need assistance with your Internet Essentials bill moving forward, we encourage you to enroll in the federal Emergency Broadband Benefits (EBB) program where you can receive a temporary bill credit that covers the $9.95 monthly cost of your Internet Essentials service for the duration of the EBB program 

Learn more and enroll at

http://t.xfin.me/C2E4FEA

Unquote 

So I go online to Xfinity..my account 

And it shows I still owe my total original bill.

So I call customer service and am told the apply a credit for past due balance when enrolled in EBB

So i ask this

Why does the message say 

#1 To help stay connected xfinity applied a one time credit to my  account towards any balance owed 

#2 If I need assistance with my internet essentials bill moving forward 

They encourage me to enroll in the Ebb program if infact I already need to be enroll to get the one time credit. 

That makes no sense

My blood pressure is so high right now 

Iv called customer service 3 times to get no where

Was someone at the company board and decided to send a message to get someone upset as an end result just to see if the could get their blood pressure high enough to give them a stroke,?

I kept asking for a supervisor or someone that could understand what the words in the text was saying and they kept coming to the EBB program 

What part of if I need FURTHER ASSISTANCE IN THE FUTURE  

OR

HAS BEEN APPLIED 

DON'T THREE DIFFERENT PEOPLE ON THREE DIFFERENT CALLS UNDERSTAND?