Frequent Visitor
•
15 Messages
Very unhappy with my bill
My two year Preferred Latino Dbl contract expired. However, the "comparable" two year contract is not very comparable nor is it economically feasible. I was told that my old package is no longer ffered and I was offered another package and was told that my bill would not increase. I just received my bill and it has significantly increased. It reflects "services removed" charges and the same services added for a fee which has significantly increased my bill. This is totally unacceptable! Of course, I was told by a customer service rep that Xfinity is not offering any promotion packages that will decrease my bill. I'm afraid I'm going to have to snip the cable cord!
Responses
ComcastMartin
Official Employee
•
2.4K Messages
7 m ago
Hi there, @laedw,
We would love to get your service pricing around a point that works best for you. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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