Visitor
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3 Messages
Very Unhappy Customer
I am not a happy customer. I reached out to the corporate office back in April due to the Temporary service plan that I signed up for not being put on my account. I followed the steps through the chat, paid the $50 down payment and still nothing. I waited for a Case Manager to get back to me, and the Case Manager emailed me back stating that I not eligible for any flexible payment options. I responded with the screenshots showing that the temporary service plan was an option that came up for me and showing that I paid the down payment. I sent the email response back on May 2nd and I still haven't heard back from the Case Manager. This is the Case Managers informations: [Edited: "Personal Information"].
I do not know what else to do or what other recourse to take. The flexible payment plan I signed up for should be honored as I, once again, have shown proof from the Xfinity Assistant that it was offered to me. I have sent follow up emails to the Case Manager and still no response. Xfinity has such a hold on the market that I do not have any other choice but to keep the internet service with them. There's no other option for my area. I just need for this to be fixed so I can continue to use the internet. I really don't care about the cable as I can always switch to Hulu Live if need be. Please Help!
XfinityThomasB
Official Employee
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1.9K Messages
2 days ago
Good morning user_7uil2u
We do not have any form of temporary service plans. Were you requesting a payment arrangement on a past due balance? Payment arrangements are allowed once on a past due balance, and if the agreed upon arrangement is not met then there is no additional options to extend the balance. Typically, if the arrangement is missed and past due balance is over 2 months past due the account would be put into a temporary suspension until the past due balance can be paid. This helps to avoid the balance further growing larger and making it harder to catch up on what is owed.
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