Skip to main content
user_qpp7z0
1st Topic
1st Like

Visitor

 • 

1 Message

Thursday, August 6th, 2026 1:59 PM

Very rude supervisor that refused to review why the issue was not resolved last month

This was a lie the agent was very rude and refused to go back thru the agent note from july. And tell me why what was said was done was not. Refused to help me get my last bill. Very condescending and closed the ticket in a few min after I asked for it to be escalated past him. Lucas refused to give id number or a last name. I need final bill so tmoblie will pay it. I asked over a month ago to not be auto billed but was again billed on a card I request be removed from the system. Hi Tntntempire, it's Xfinity Assistant.

Your ticket [Edited: "Personal Information"] for your Escalation has been completed successfully. There's nothing else you need to do

Question

 • 

Updated 

1 hour ago

 • Edited

12

1

Oldest First
Selected Oldest First
XfinityAdrienne

Official Employee

 • 

2.1K Messages

1 hour ago

Good Morning, @user_qpp7z0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with us, it certainly is not what we want for our customers. I would be more than happy to dive into the account details, and ensure you get the information needed for the final bill. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

0

forum icon

New to the Community?

Start Here