Visitor
•
1 Message
Very poor customer support - so stable internet connection
My internet is only 30% of my plan speed and keeps loosing connection.
I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!!
Today I was asked to reset my modem manually. The guy said this has to be done. We were working on this issue for almost 40 minutes with the result that all my 50 devices connected to my WiFi have all to be reconnected MANUALLY !!!!!!!!!! And the problem was NOT solved.
I am so [Edited: "Language"] - this will cost me HOURS to figure out how to connect my devices back to the new WiFi.
Even giving the new Wifi the same name and password as before did not help - all devices need to be reconnected manually. So annoying ... and additionally I have to wait for a week until a technician comes by to resolve the hardware problem .... very frustrating situation ....
XfinityBillie
Official Employee
•
3.7K Messages
1 hour ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0