Visitor
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1 Message
Very poor customer service.
I just became a customer of Xfinity internet and mobile, and the only reason I switched carriers is a promise of new phones and watches.. well after two weeks of wasted time and lies and broken guarantees, I still have nothing. I have had supervisors that looked at all the chat transcripts and notes from the last two weeks and they agreed that I have been lied to, but offer nothing.. I am not a man that wants freebies or anything, just an honest man that wants nothing less or nothing more then promised and guaranteed. Today the [Edited: "Profanity"] supervisor offered a whole 40.00 for my wasted time and all the lies I have been told. [Edited: "Solicitation"]
XfinityJustinC
Official Employee
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2K Messages
17 hours ago
Hello, @user_a6ffuw thank you for taking time to reach out over Xfinity Forums. I'd be upset as well if I was in your shoes, and would be reaching out about a frustrating experience as well. I'd like to look into this further and can see what team(s) you've worked with so far. We partner with a great Xfinity Mobile executive team that has been great when working with them, and can look to open a ticket if one already hasn't been done.
Since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
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