U

Visitor

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1 Message

Sat, Jul 31, 2021 7:41 PM

Very Poor Customer Service

Been with Comcast for over 5 years. An agent called me to supposedly help me with my move and transfer to my new address and she was not very helpful, at all, and was also rude which made me cancel my service altogether. She kept insisting that I needed a technician to come and set up my new service, but I had mentioned to her multiple times that I had already set it up and everything was working fine. All she had to do was change the address on file. I politely told her that I am not going to pay a technician for something that I had already done and was already working fine. But she kept on insisting that I needed a technician regardless. As frustrated as I was, I told her I'll just cancel my service altogether and without hesitation, she said fine. This was such a bad experience that I almost did not want to come back to Comcast.

*Comcast customer for over 5 years and never late on any of my payments. 

Responses

Official Employee

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2.9K Messages

2 m ago

Hello, @user_178e39. I'm so glad you chose to reach out to us here on the Xfinity Forums with your experience.

 

I'm sad to hear a loyal customer who has been with us as long as you have has ended up leaving us and this is definitely not the kind of experience we would have wanted for you. 

 

We would like to gather some more info about your experience and if you are willing to give us another chance, we would love the opportunity to keep you with us and make this right.

 

Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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