Very frustrated.

@XfinityOrlandoM​ 

those answers don’t help. 

telling me that I’m not going to be able to work doesn’t help that I’m unable to work. Being unable to work is not “an inconvenience “ it threatens my livelihood 

when I asked “is it free?” It would have been appropriate to say “well you’ll need cell service on it” or else it comes across as very deceptive.  

you didn’t even try to address many of the complaints in the original post.  

if you have no customers you have no company.  Why is it not worth your while prioritizing us?  

@user_eda477

I'm sorry those answers didn't help, unfortunately service interruptions can happen for many different reasons, we do notify our customers through our awesome Xfinity app when these type of service interruptions arise. Service interruptions can happen due to weather related issues, accidents, issues at our nodes or plants or even enhancement of networks.

 I went through the same type of service interruption 2 months ago when they enhance my network to the next generation speeds, during that time I lost connection in and out during the day and was not able to work as well,  so I did have to notify my superiors that there was a service interruption in the area that was unavoidable.

Again I do apologize for any inconvenience you had with the purchase of the free smart watch, but just as any mobile service needs a connection there is also a fee that goes along with that connection to provide service to that mobile device.

I'm not sure what concerns I didn't address but I do apologize if you had any inconvenience using our automated systems or our chat system through our Xfinity app, are local Xfinity stores do not have direct numbers.

if you're looking to see about getting a better price for the services you love and need,  go ahead and send me a direct message including your first and last name and your complete service address and I'll be happy to do a review of your account

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_eda477

I have read your entire post and there's no questions you're asking specifically . But I'll do my best to address each point you made.

 We do apologize for any inconvenience you had using our chat system we offer many ways to reach out to us whether it's through our social media platforms such as the one we're speaking on or the other ones I provided in the links above

as far as your subscription and your pricing I would actually need to look at your account to get more specific details

as far as the Security Service I'm not sure how you want me to address that because it doesn't look like you're asking a question

you are correct that the local Xfinity stores do not have direct numbers when calling to Xfinity you must use our one 800 number, if you need to speak to someone directly at the local Xfinity store you would have to make a visit to that actual location.

again I apologize for any confusion on the smart watch, but there is a monthly fee to provide service to the watch, the free part is the purchase of the smart watch

As far as the service interruptions,  I did explain that above and how you can also apply to get credit added to your account

If you  need anything specific in regards to your account, please send me a direct message with the information I provided above