Visitor
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3 Messages
Very expensive
I pay $66 for 1 mobile phone line and $133 for internet. The AI customer service is the absolute worst and the representatives are basically useless and are incapable of finding better plans with what this company have to offer. I am definitely looking for other options.
EG
Expert
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113.1K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.6K Messages
2 months ago
Hello, @user_e41aa4 thank you for creating a post over Xfinity Forums. I'm, sorry to hear of the frustration when trying to check on options, and definitely want to help with a promotion review for the internet and Xfinity Mobile. From experience, I know Xfinity Mobile unlimited data is $40 per month and Premium unlimited data is $50 per month plus taxes and fees so can check to see why the pricing is $66 per month (possibly Xfinity Mobile Care, or a device payment).
Since I'll need to gather some information to locate your account, and we don't want that in our public conversation. When you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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