Visitor
•
1 Message
Very dissapointed (for the second time)
First off Xfinity doesnt care about customers, just wallets. Ive had Xfinity two times, once for 5 years pre covid, and now (i will be cancling again). I dropped Xfinity during covid when their "unlimited" data stated charging when we were forced to stay at home. They did this without letting customers know. I went to AT&T Fiber. Then recently they brought some great deals. I switched back for internet, added streaming and was fixing to add mobile. When I signed up i used the ACH draft (only way to make their services cheaper than others). I accidently put a few numbers wrong when siging up. They took the deals away. When i called to see what the issue was they said payment was sent back. I called my bank who told me the issue and even offered to talk on my behalf to Xfinity to vouch i had the funds just wrong account number. When i explained this to Xfinity i was told nothing they would do about it and i would be blocked from ACH for 6 months, which makes them double the price of everyone. So i will be cancling them, again.
EG
Expert
•
113.3K Messages
2 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAlfonso
Official Employee
•
2K Messages
2 hours ago
This definitely isn't the experience that we want for you as our valued customer! We'd love to help in any way we can, and really earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
0
0