Visitor
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2 Messages
Very Disappointed
As a loyal customer for 5 years, I have been without internet for a week now. In the past week, numerous service appointments have been cancelled for unknown reasons. An Xfinity agent gave me blatant false information about a "priority" appointment that never happened, only to hear from another agent that "that has happened before". I have been patient, but Xfinity has not done their job. After a week of this, Xfinity still can't fit an appointment in for us for another week. I am not one to leave a bad review, but this has been ridiculous.
XfinityRaf
Official Employee
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922 Messages
1 day ago
Good morning @cdj1234. Thanks for taking the time to post about your internet issues, and cancelled appointments. That is not the experience we want our customers to have, so let's get this resolved for you. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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