very disappointed due to misinformation and lies

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Please describe the nature of your issue in detail here, but be sure to exclude any personal information, and a representative will reply to you here shortly.

Hello @user_vwkfwa , can you please share with me the issues that you are having at the moment? I will be more than happy to assist. 

I'm having similar issues!  Why is it so hard to get a hold of someone that can fix problems in this company?

The unusual aspect of this site is that it's for Xfinity support, yet you'll find that no one from Xfinity participates in this forum to help resolve problems. I see more customer-to-customer sharing experiences and possible resolutions, but no official Xfinity person.  This is really terrible and concerning.