Visitor
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1 Message
Very disappointed and poor communication and misled and represented
To Whom It May Concern,
I’m a Comcast customer writing to express frustration over a recent experience.
I had a problem with my home security system being unarmed. A technician came out and resolved the issue quickly—he was professional, helpful, and I have no complaints about his service.
While he was there, I asked about purchasing a doorbell camera. I had previously called customer service to ask about pricing, and the representative told me that I could ask the technician directly, that they carry cameras on their trucks, and that the $100 installation fee could be waived.
When I brought this up with the technician, he said that’s not how it works. I felt misled and disappointed. It’s frustrating to get conflicting information, especially when I was ready to make a purchase.
This kind of miscommunication is unacceptable. I’m seriously considering switching to Verizon if this isn’t addressed. Again, I want to be clear—my issue is not with the technician, but with the incorrect information I received from your representative.
I’d appreciate a prompt follow-up on this matter.
XfinityMarshante
Official Employee
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164 Messages
1 day ago
Hello @user_psn9wd, Thank you for taking the time out of your day to leave a post. Sorry to hear about the experience you encountered. I would be frustrated as well from receiving misleading information. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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