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user_6pphby
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Monday, August 3rd, 2026 12:38 AM

Very deceptive practices and service

I am disabled and explained my situation to xfinity at least 25 times I've been a loyal customer and always paid my bill .the problem i have is they lie so bad increase your bill change your plan.and will not work with you.they make me find a ride 25 miles away to pay in person.they will not let me use me debit card issued from my bank total [Edited: "Inappropriate Language"].when I call I get very rude people that lie and tell me what I wanna here and say we understand and we're here to help total lies I am canceling my service ASAP [Edited: "Soliciting"].i have called them 3 moths in a row about this problem and get constantly lied to!!!!!!!!!

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Updated 

8 days ago

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XfinityAbel

Official Employee

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478 Messages

8 days ago

Thanks for taking time to reach out on our Xfinity Community Forums page, @user_6pphby. Sorry to hear about your experience, and even more so to hear you'll be cancelling your Xfinity service. I'd like to do everything I can to assist. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

 

How to: Direct messaging within the forum | Xfinity Community Forum  

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