Visitor
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6 Messages
Very Concerning Customer Service - Lucas
Please look up Lucus Xfinity Supervisor
Many complain his customer service. Very rude and dismissive. Got indian accident. He hung up on customers and refused to provide his rep ID.
I recorded our conversation. Please contact me if needed. Xfinity please take this seriously!
XfinityThomasC
Official Employee
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3.5K Messages
7 hours ago
Hello, @user_fmyqu1 we take customer service seriously and want to provide the best experience for our customers. I would like to hear more about this interaction and offer assistance. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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