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user_fmyqu1
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Visitor

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6 Messages

Wednesday, July 1st, 2026 7:07 PM

Very Concerning Customer Service - Lucas

Please look up Lucus Xfinity Supervisor

Many complain his customer service. Very rude and dismissive. Got indian accident. He hung up on customers and refused to provide his rep ID. 

I recorded our conversation. Please contact me if needed. Xfinity please take this seriously!

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7 hours ago

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XfinityThomasC

Official Employee

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3.5K Messages

7 hours ago

Hello, @user_fmyqu1 we take customer service seriously and want to provide the best experience for our customers. I would like to hear more about this interaction and offer assistance. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

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user_fmyqu1

Visitor

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6 Messages

Please google this rudest Xfinity person Lucas, you can see multiple comments about his service. I plan to leave in near future. 

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7 hours ago

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XfinityThomasA

Official Employee

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3.6K Messages

 

user_fmyqu1 - Thank you for taking the time to share your feedback. I can certainly understand how frustrating an experience like this can be, and we truly appreciate you bringing it to our attention. We would welcome the opportunity to speak with you further, gather all the details surrounding what occurred, and do everything we can to assist. Your feedback is important to us, and we're committed to helping in any way possible. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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