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Tuesday, January 21st, 2025 4:59 AM

Verizon mobile transfer to xfinity

My two mobile phones are not working now that service was transferred to Xfinity.  

Official Employee

 • 

2K Messages

3 months ago

 

user_tqv7bd Hello and thank you for reaching out via our Xfinity Community Forums. Our team has limited access to your mobile account but I also understand how frustrating it is when your mobile phones aren't working, especially after transferring your services. I apologize for the inconvenience you're experiencing. Let me do my best to help you get connected. To troubleshoot this effectively, I'll need a little more information. Could you please tell me:
  • What specific issues are you encountering? (e.g., no signal, dropped calls, slow data speeds, unable to make or receive calls/texts)
  • What type of phones are you using? (e.g., iPhone, Samsung Galaxy, etc.)
  • When did you transfer your service to Xfinity Mobile?
  • Have you tried restarting your phones?

Once I have this information, I can investigate the issue further and guide you through the appropriate troubleshooting steps. In the meantime, you can also try checking your phone settings to make sure your phone is set to use the Xfinity Mobile network. I'm here to help you resolve this issue as quickly as possible. Please provide me with the details mentioned above, and I'll do my best to get your phones working again.

 

1 Message

iPhone 13 Pro Max transferd from Verizon  can receive calls but can not call out since switching to Xfinity mobile 

Official Employee

 • 

1.7K Messages

 

user_fdd56p Good morning! Thank you for reachin g out to our Xfinity Community Forums Team. I can seee how it would be frustrating not having working services. I'd be happy to get you in the right direction. Please respond to the Direct Message I sent you. I look forward to working with you today! 

 

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