user_tqv7bd Hello and thank you for reaching out via our Xfinity Community Forums. Our team has limited access to your mobile account but I also understand how frustrating it is when your mobile phones aren't working, especially after transferring your services. I apologize for the inconvenience you're experiencing. Let me do my best to help you get connected. To troubleshoot this effectively, I'll need a little more information. Could you please tell me:
What specific issues are you encountering? (e.g., no signal, dropped calls, slow data speeds, unable to make or receive calls/texts)
What type of phones are you using? (e.g., iPhone, Samsung Galaxy, etc.)
When did you transfer your service to Xfinity Mobile?
Have you tried restarting your phones?
Once I have this information, I can investigate the issue further and guide you through the appropriate troubleshooting steps. In the meantime, you can also try checking your phone settings to make sure your phone is set to use the Xfinity Mobile network. I'm here to help you resolve this issue as quickly as possible. Please provide me with the details mentioned above, and I'll do my best to get your phones working again.
user_fdd56p Good morning! Thank you for reachin g out to our Xfinity Community Forums Team. I can seee how it would be frustrating not having working services. I'd be happy to get you in the right direction. Please respond to the Direct Message I sent you. I look forward to working with you today!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
•
2K Messages
4 months ago
Once I have this information, I can investigate the issue further and guide you through the appropriate troubleshooting steps. In the meantime, you can also try checking your phone settings to make sure your phone is set to use the Xfinity Mobile network. I'm here to help you resolve this issue as quickly as possible. Please provide me with the details mentioned above, and I'll do my best to get your phones working again.
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