Visitor
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1 Message
Verifying Contact Information
My roommate recently moved out and transferred the account to me. The name, email, and phone number has been changed and verified. I am trying to add a payment method but it states that I need to verify my contact information although I believe that’s already been done.
XfinityRichard
Official Employee
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3.7K Messages
7 days ago
Good morning @user_2pji7e , and thank you for reaching out. I appreciate you taking the time to post about this. Since it's been a few days since your last update, I wanted to check in and see if you're still having trouble adding your payment method?
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