Visitor

 • 

1 Message

Thursday, July 9th, 2026 9:41 PM

Verify myself

I am trying to order a mobile line to my new account and it says I need to verify my identity

Oldest First
Selected Oldest First

Official Employee

 • 

3.6K Messages

7 hours ago

 

user_39b6jd - Hello! Thank you for choosing Xfinity and reaching out to us for assistance with your new mobile line. We're excited to have you with us and would be happy to help. Were you given a few options for verification? Have you had a chance to create your Xfinity ID for your new account? Setting up your Xfinity ID allows you to add and manage your phone number and email address, which can be used for account verification and security purposes in the future.
If you haven't created one yet, you can get started here: Create Your Xfinity ID. If you'd like us to take care of adding the line, just let us know and we'll be glad to assist. We're here to help! 

 

forum icon

New to the Community?

Start Here