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elshopper
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Tuesday, October 22nd, 2024 10:24 AM

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verification of seasonal hold

I spoke with a person yesterday who stated that he set up a seasonal hold for my internet plan. I have not yet received an email message advising me of this action. How long does not activation usually take?

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6 months ago

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EG

Expert

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110K Messages

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

4

XfinityEva

Official Employee

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1.6K Messages

6 months ago

Thank you for reaching out to us about your plan. You would have received a confirmation within 24 hours however, you can check it here: https://comcastseasonal.com/

 

Or send us a direct message with your full name and service address to check for you. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

1

elshopper

Frequent Visitor

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10 Messages

6 plus hours of "chat" ... I'm told that the seasonal hold is NOW set up but I may not receive an email......

6 months ago

0

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