Visitor
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11 Messages
Verification of account standing
I received an email saying that my account was cancelled. It's likely a phishing attempt but the email address matches the normal xfinity address that I receive emails from. I logged into my account but I wanted to verify that there is not an actual cancellation request for my account.
In addition my 1 year term contract expires in February after which it will be month to month at an increased cost. I wanted to see if I could do another 1 or 2 year contract to save money as I did before?
Thanks.
XfinityEricB
Official Employee
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3.3K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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