VERIFICATION ID

Hello @user_9ee95f, thank you for taking the time to leave a post.  Sorry to hear about the trouble you’ve experienced trying to complete the identity verification for your order. I can certainly understand how frustrating it must be to place the order three times, only to have each one canceled due to the verification issue. We’d be happy to take a closer look at the situation and see what options may be available to help get you pointed in the right direction. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.