Visitor

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5 Messages

Wednesday, February 11th, 2026 6:17 PM

verification code

I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?

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Official Employee

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3K Messages

9 hours ago

 

user_iuu7hw, Hi there! Thanks for taking the time out of your Wednesday to reach out. I can understand the importance of receiving those verification codes to help keep your accounts secure. I would have the same concern if I were told that it was an issue with Comcast. You've come to the right spot. Over social media, we are a team of experts who are dedicated to resolving Xfinity service concerns. We can help. When receiving a verification code, are you provided with options over text and email? Have you checked if you are experiencing this issue over multiple devices?

 

Visitor

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5 Messages

Just e/mail .This is the only device I'm using.

Visitor

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5 Messages

9 hours ago

I am receiving verification codes about an hour after requesting one .

Visitor

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5 Messages

9 hours ago

No .I have no other issues 

Official Employee

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3K Messages

 

user_iuu7hw, Can you tell me who you use for your email provider and if you use a third-party email client to access your emails?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

We use comcast as our e/mail provider. 

Official Employee

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2.3K Messages

Thanks for confirming, @user_iuu7hw! And you're accessing the email account through the portal, here, or by a third-party app or program?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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