Visitor

 • 

5 Messages

Wednesday, February 11th, 2026 6:17 PM

verification code

I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?

Oldest First
Selected Oldest First

Official Employee

 • 

3K Messages

9 hours ago

 

user_iuu7hw, Hi there! Thanks for taking the time out of your Wednesday to reach out. I can understand the importance of receiving those verification codes to help keep your accounts secure. I would have the same concern if I were told that it was an issue with Comcast. You've come to the right spot. Over social media, we are a team of experts who are dedicated to resolving Xfinity service concerns. We can help. When receiving a verification code, are you provided with options over text and email? Have you checked if you are experiencing this issue over multiple devices?

 

Visitor

 • 

5 Messages

9 hours ago

I am receiving verification codes about an hour after requesting one .

Official Employee

 • 

3K Messages

 

user_iuu7hw, Thanks for sharing these details. Just to confirm, you are recieving the code, but it is an hour delayed. Are you able to check if you experience the same issue with another email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

9 hours ago

No .I have no other issues 

Official Employee

 • 

3K Messages

 

user_iuu7hw, Can you tell me who you use for your email provider and if you use a third-party email client to access your emails?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

We use comcast as our e/mail provider. 

Official Employee

 • 

2.3K Messages

Thanks for confirming, @user_iuu7hw! And you're accessing the email account through the portal, here, or by a third-party app or program?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here