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Wednesday, October 4th, 2023 6:48 PM

Closed

Verification code text message

Why am I receiving text messages with my ‘verification code’ when I’m not an Xfinity customer?

Official Employee

 • 

4.2K Messages

2 years ago

Hello @user_z57jxl! Thanks for taking the time to reach out to our team on Forums. I'm sorry to hear that you're receiving these unwarranted texts. My team would be more than happy to just double-check things on our end, and get you to the correct support team if necessary. Can you please send us a Direct Message to better check things on our end? Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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