1 Message
Verification Code Generation Error - So I can't log in.
It seems that somebody was trying to get into my account. I received a bunch of codes on my phone back to back. I found out that I could not log into the app because the 2-stage verification code was failing to generate. I was not able to get to an agent because the moron AI assistant could not comprehend it. It kept cycling me though irrelevant options.
What am I supposed to do now?
Thanks.
XfinityAlfonso
Official Employee
•
1.6K Messages
3 months ago
Good evening user_j23jh7 thank you so much for reaching out via our Xfinity Community Forums regarding this issue. When dealing with potentially compromised and locked out accounts, the best experts to help resolve this would be our Comcast Customer Security Assurance Team.
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Use the lower link "Report An Issue" one of our security experts will review your request and reach out at the best contact number or email for you.
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